Designed to promote guest safety and enjoyment of our fine properties!

We spend as much time as possible on the phone and in the exchange of emails with each potential guest in order to ensure that we have completely and accurately portrayed our properties. We strive to match guests with the property that best suits their needs and desires.

In order to best serve our guests, we do have some general and specific policies to which we must adhere. We encourage you to review these carefully and call to our attention any concerns you may have before placing a reservation.


General Rental Policies

   
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  1) We limit overnight and daytime occupancy of each property based on owner wishes, well and septic system considerations, beds/bedrooms and safety. We require that our guests strictly adhere to our occupancy limits for their own sake and for the sake of the property’s infrastructure.

2) We are concerned about the safety and security of all guests, especially children and those of lesser mobility. Please call or email us to discuss any concerns about mobility or safety. Our staff will be pleased to help you with these issues.

3) While most do not, we do have some properties that will allow small weddings, reunions or other social gatherings. Please check with us first before reserving a property if you have such needs so that we can direct you to the proper rental.

4) Cell phone coverage in this area is spotty. Many of our properties have landlines, but long-distance calls are blocked. If you need to be able to make long-distance calls during your stay, you may wish to arrange for a phone card.

5) We make every effort to ensure that the property you have rented is exactly as described on our website and in other advertising media. This being real life, however, things do break or stop working. While we will do everything possible to overcome any difficulties you may experience during your stay, we do not cancel a reservation due to non-safety-related repair and maintenance issues, nor do we refund any or all monies as compensation for such issues.

6) All reservations are subject to owner withdrawal of the property, changes in the Maine Lodging Tax (currently 7%), changes in Maine sales and use tax requirements, an admin fee of 5% of the rent amount and a trash removal and dump fee ($20). Rare though it may be, occasionally an owner will suddenly withdraw a property. In that case, we will make every effort to replace the reserved property with another acceptable property. Should the replacement property be found unacceptable to our displaced guest, we will refund all monies paid. We are not liable for anything over and above monies paid, and we are not responsible for placing a guest in a replacement property that is not ours.


Specific Rental Policies
 
1) Our Season rentals run from Saturday to Saturday. Exceptions can sometimes be made, so call us if you have a particular or unusual need. Many properties can be rented in the Spring and Fall. Please call or email us for details regarding Off-Season rentals.

2) Check-in is 3:00 PM to 5:00 PM on Saturday. If you know that you cannot manage to check in during this two-hour period, please let us know at least 48 hours in advance of your check-in time and date. If you experience a delay in transit, please make every effort to let us know so that we can accommodate your needs.

3) Check-out is not later than 10:00 AM Saturday morning. We ask that you adhere strictly to this check-out time as we must have time for cleaning between your check-out and the next guest’s check-in.

4) We require a down payment of 50% of the cost of the reservation at the time the reservation is booked. The remaining 50% is due 30 days prior to your check-in date. For your convenience, we accept credit cards (VISA, MasterCard and Discover), cash, checks, traveler’s checks and money orders.

5) We require a damage deposit for each reservation, amount differs with each property please see description. If you choose to use a credit card for your reservation payments, the damage deposit is not charged to your card but “held” against the card until the existence of damage or loss can be ascertained. If you pay by any other method, the full damage deposit is required 30 days prior to your check-in day.

6) While you may cancel a confirmed reservation, there is no refund of monies paid unless the period can be re-booked. Should you have an emergency that prevents you from honoring the reservation, we will work with you to try to rent the same period to someone else. Please call or email us to discuss how this works and what, if any, refund of monies may be possible.

7) All rental properties are smoke-free. If there is evidence that smoking has occurred inside the premises, the security deposit will be “taken” (credit card reservations) or kept (all non-credit card reservations) in the amount necessary to remove all traces of smoke and odor.

8) Pets are welcome at many of our properties. We must know about and approve the pet(s) in advance, however, and we will help you to choose an appropriate property. Please call or email us for additional information about pets and pet fees.


We value and appreciate our guests ~ And we hope you'll be among them this year!



 
 

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